Proper care is the difference between hair that lasts 2–3 weeks and hair that lasts 12–24+ months. This guide shows you exactly how to maintain your human hair wigs, weaves/bundles, and closures/frontals purchased or rented from HairCity.

Designed specifically for Zimbabwe’s climate (heat, dust, travel, and busy lifestyles), these steps will help you keep your hair soft, tangle-free, natural-looking, and long-lasting.

Healthy hair starts with gentle care, proper washing, and smart daily habits.

Why Hair Care Matters

Human hair behaves just like your natural hair. Without moisture and protection, it can become dry, tangled, or brittle. Many “quality complaints” are actually care issues.

• Better shine and softness
• Less shedding and tangling
• Longer lifespan (especially Vietnamese/Brazilian hair)
• More natural appearance
• Better value for money

Daily Care Routine (5 Minutes Only)

These simple habits prevent 90% of problems HairCity customers experience.

1. Detangle gentlyUse a wide-tooth comb. Start from the ends and move upward. Never pull from the roots.2. Add light moistureApply a small amount of serum or hair oil. Avoid heavy grease.3. Protect at nightWear a satin bonnet or scarf to reduce friction and tangles.4. Avoid excess heatUse heat protectant before straightening or curling.

How to Wash Your Wig or Bundles

Wash every 7–14 days (or when product buildup occurs). Over-washing dries the hair out.

1. Detangle first
2. Use lukewarm water (not hot)
3. Apply sulphate-free shampoo gently downward
4. Rinse and apply conditioner
5. Air dry on a wig stand (avoid rough towel rubbing)
6. Add light serum when dry

Always air dry. Heat drying causes dryness and frizz over time.

Wig-Specific Care Tips

• Store on a wig stand when not in use
• Remove glue residue after every wear
• Do not sleep in lace front wigs daily
• Avoid cutting lace unnecessarily
• Use light hold products only

Weave & Bundle Care Tips

• Wrap hair at night
• Do not scratch scalp aggressively
• Wash scalp carefully between tracks
• Limit heavy styling products
• Visit stylist every 3–4 weeks for maintenance

Do’s & Don’ts

✓ Do

• Use satin/silk protection
• Use sulphate-free shampoo
• Air dry
• Use heat protectant

✗ Don’t

• Sleep without protection
• Use harsh chemicals
• Over-bleach/dye repeatedly
• Brush aggressively when wet

Rent-a-Wig Care Rules

Rental wigs must be returned in good condition to receive your full deposit refund.

• No dyeing or bleaching
• No cutting lace
• No heavy glue buildup
• Keep unit clean and detangled
• Return on time

Gentle care protects both the hair and your deposit.

Quick FAQs

How long should human hair last?
With proper care: 12–24+ months.

Can I dye my bundles?
Yes (retail only). Avoid frequent bleaching.

Why is my hair tangling?
Usually dryness or sleeping without protection.

Can I use normal shampoo?
Use sulphate-free to avoid dryness.

Need Hair Care Products?

Shop HairCity’s recommended shampoos, conditioners, oils, and accessories designed specifically for human hair wigs and weaves in Zimbabwe.

 Shop Hair Care

Proper care is the difference between hair that lasts 2–3 weeks and hair that lasts 12–24+ months. This guide shows you exactly how to maintain your human hair wigs, weaves/bundles, and closures/frontals purchased or rented from HairCity.

Designed specifically for Zimbabwe’s climate (heat, dust, travel, and busy lifestyles), these steps will help you keep your hair soft, tangle-free, natural-looking, and long-lasting.

Why Hair Care Matters

Human hair behaves just like your natural hair. Without moisture and protection, it can become dry, tangled, or brittle. Many “quality complaints” are actually care issues.

• Better shine and softness
• Less shedding and tangling
• Longer lifespan (especially Vietnamese/Brazilian hair)
• More natural appearance
• Better value for money

Daily Care Routine (5 Minutes Only)

These simple habits prevent 90% of problems HairCity customers experience.

1. Detangle gently
Use a wide-tooth comb. Start from the ends and move upward. Never pull from the roots.

2. Add light moisture
Apply a small amount of serum or hair oil. Avoid heavy grease.

3. Protect at night
Wear a satin bonnet or scarf to reduce friction and tangles.

4. Avoid excess heat
Use heat protectant before straightening or curling.

How to Wash Your Wig or Bundles

Wash every 7–14 days (or when product buildup occurs). Over-washing dries the hair out.

1. Detangle first
2. Use lukewarm water (not hot)
3. Apply sulphate-free shampoo gently downward
4. Rinse and apply conditioner
5. Air dry on a wig stand (avoid rough towel rubbing)
6. Add light serum when dry

Wig-Specific Care Tips

• Store on a wig stand when not in use
• Remove glue residue after every wear
• Do not sleep in lace front wigs daily
• Avoid cutting lace unnecessarily
• Use light hold products only

Weave & Bundle Care Tips

• Wrap hair at night
• Do not scratch scalp aggressively
• Wash scalp carefully between tracks
• Limit heavy styling products
• Visit stylist every 3–4 weeks for maintenance

Do’s & Don’ts

✓ Do

• Use satin/silk protection
• Use sulphate-free shampoo
• Air dry
• Use heat protectant

✗ Don’t

• Sleep without protection
• Use harsh chemicals
• Over-bleach/dye repeatedly
• Brush aggressively when wet

Rent-a-Wig Care Rules

Rental wigs must be returned in good condition to receive your full deposit refund.

• No dyeing or bleaching
• No cutting lace
• No heavy glue buildup
• Keep unit clean and detangled
• Return on time

Gentle care protects both the hair and your deposit.

Quick FAQs

How long should human hair last?
With proper care: 12–24+ months.

Can I dye my bundles?
Yes (retail only). Avoid frequent bleaching.

Why is my hair tangling?
Usually dryness or sleeping without protection.

Can I use normal shampoo?
Use sulphate-free to avoid dryness.

---

Need Hair Care Products?

Shop HairCity’s recommended shampoos, conditioners, oils, and accessories designed specifically for human hair wigs and weaves in Zimbabwe.

 Shop Hair Care

We want your rental experience to be smooth, secure, and stress-free. Please read the delivery and collection information below so you know exactly what to expect.

🚚 Delivery Information

Dispatch time

• Rental wigs are prepared and dispatched in time to arrive before your selected rental period whenever possible.
  
• Orders are processed during business hours.
  
• You will receive confirmation once your order has been shipped.
  

Delivery times

• Delivery timelines depend on your location and courier services.
  
• Please allow extra time during busy seasons or public holidays.
  

Address accuracy

• Please ensure your delivery address and contact details are correct at checkout.
  
• HairCity is not responsible for delays caused by incorrect delivery details.
  

📦 Receiving Your Rental Wig

When your wig arrives:

• Inspect the package promptly.
  
• Keep all packaging and accessories for return.
  
• Try the wig on carefully before styling.
  

If anything appears incorrect or damaged on arrival, please contact HairCity immediately so we can assist you.

📅 Your Rental Period

Your rental period begins on the date the wig is delivered to you.

We recommend placing bookings early to ensure delivery before your event or planned use.

🔄 Collection & Know Your Customer (KYC) Verification

To protect our rental inventory and ensure a secure rental environment for all clients, HairCity operates a simple Know Your Customer (KYC) verification process.

Who needs verification?

• First-time customers or unverified clients must complete ID verification.
  
• Returning customers who have already completed verification do not need to repeat the process.
  
• Verification only needs to be done once.
  

Before collecting a rental wig, TWO conditions must be fulfilled:

1️⃣ Refundable Security Deposit Paid

• The refundable security deposit must be successfully paid before collection or dispatch.
  
• 
  The deposit protects against non-return or significant damage and is refunded once the wig is returned in acceptable condition.
  

2️⃣ Customer ID Verification Completed

Customers must provide valid identification for verification before their first rental is released.

Accepted forms of identification may include:

• National ID card
  
• Passport
  
• Driver’s licence
  
• Proof of address (if requested for high-value rentals)
  

Verification helps us protect rental inventory and keep the rental program safe and sustainable for all customers.

Why KYC is required

• Prevents fraud and non-return risks
  
• Protects genuine customers
  
• Allows us to keep rental prices affordable by reducing losses
  

All customer information is treated confidentially and used only for verification purposes.

🚛 Return Shipping / Collection

Depending on your location:

• You may return your rental wig via courier.
  
• Local customers may arrange collection or drop-off where available.
  

Tracking is strongly recommended for all returns.

🧴 Preparing Your Wig for Return

Before returning:

• Lightly detangle the wig.
  
• Place the wig back in its original packaging where possible.
  
• Include any accessories provided.
  

No heavy washing or restyling is required — all wigs are professionally cleaned and sanitized by HairCity.

⏰ Late Returns

Late returns may result in:

• Additional rental charges, or
  
• Partial deduction from your security deposit.
  

If you require extra time, please contact us before your return date. Extensions may be possible depending on availability.

💬 Need Help?

If you are unsure about delivery timing, collection requirements, or verification, contact HairCity before placing your order. We are happy to help you plan a smooth rental experience.

Rental Terms & Conditions

These Rental Terms & Conditions govern the rental of wigs and related products from HairCity. By placing a rental order, you agree to the terms outlined below.

1. Security Deposit Policy

A refundable security deposit is required for all rental wigs. The deposit protects HairCity against loss, non-return, theft, or significant damage to rental items.

How the deposit works

• The deposit is charged at checkout together with the rental fee.
  
• The deposit is fully refundable once the wig is returned on time and in acceptable condition.
  
• Deposits are not applied toward the rental fee.
  

Deposit refunds

Deposits are typically refunded after:

• The wig has been returned and inspected.
  
• Cleaning and condition assessment is completed.
  

Refund processing times may vary depending on payment method and banking systems.

Deposit deductions

HairCity reserves the right to deduct some or all of the deposit if:

• The wig is returned damaged beyond normal wear.
  
• The wig is excessively tangled, cut, coloured, or chemically altered.
  
• The wig is returned late without prior approval.
  
• The wig is not returned.
  

2. Rental Wig Return Policy

Rental wigs must be returned by the agreed return date shown in your order confirmation.

Return requirements

• Wig must be returned in the original condition reasonably expected after normal use.
  
• Wig should be lightly detangled before return.
  
• All original accessories or packaging provided must be returned.
  

Late returns

Late returns may result in:

• Daily late fees, or
  
• Partial deduction from the security deposit.
  

Repeated late returns may affect eligibility for future rentals.

3. Rental Period & Extensions

The rental period begins on the date your wig is delivered and ends on the agreed return date.

Rental duration

Rental durations may include:

• 1–2 day rentals
  
• 3–4 day rentals
  
• 5–7 day rentals
  

(as selected during checkout).

Extensions

If you wish to keep your rental longer:

• Contact HairCity before your return date.
  
• Extensions are subject to availability.
  
• Additional rental charges may apply.
  

Unapproved extensions may be treated as late returns.

4. Wig Care During Rental

Rental wigs must be handled responsibly to preserve quality for future renters.

Care guidelines

• Do not cut, colour, bleach, or chemically treat the wig.
  
• Avoid excessive heat styling unless heat-safe guidelines are provided.
  
• Do not sleep, swim, or shower while wearing the wig unless specifically advised.
  
• Keep the wig away from excessive friction, smoke, or harsh products.
  

Proper care helps ensure full deposit refunds.

5. Damage & Loss Policy

Normal, minor wear is expected during rentals. However, significant damage or loss is the responsibility of the renter.

Examples of damage

• Cuts to lace or hair
  
• Permanent matting or severe tangling
  
• Heat damage or melting fibers
  
• Chemical alteration or colour changes
  
• Missing components or deliberate modification
  

Loss or non-return

If a wig is lost or not returned:

• The security deposit may be retained in full.
  
• Additional charges may apply if replacement cost exceeds the deposit.
  

6. Shipping & Delivery for Rentals

HairCity aims to dispatch rental orders promptly to ensure your wig arrives before your event or booking date.

Delivery

• 
  Delivery times are estimates and may vary by location.
  
• 
  Customers are responsible for ensuring correct delivery details.
  

Return shipping

• 
  Customers are responsible for returning rental items unless otherwise stated.
  
• 
  Tracking is strongly recommended for all returns.
  

HairCity is not responsible for delays caused by couriers once dispatched.

7. ID & Verification

To protect rental inventory and reduce fraud, HairCity may request customer verification for certain rental orders.

Verification may include:

• Valid identification
  
• Contact confirmation
  
• Proof of address for high-value rentals
  

All information provided is handled confidentially and used solely for rental verification purposes.

General Terms

• 
  Rental wigs remain the property of HairCity at all times.
  
• HairCity reserves the right to refuse rentals or cancel orders where necessary.
  
• By completing checkout, you confirm you have read and accepted these Rental Terms & Conditions.
  

📌 Our Recommendation

For best results, please treat rental wigs as you would your own hair and return them in good condition so other customers can enjoy the same premium experience.